Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use Prive. We take your privacy seriously and describe below the types of data we handle, why we need it and how you can manage your information. If you have any questions or wish to exercise your rights, contact us at [email protected].
Types of data we collect
We collect a range of information to run your account, process payments and provide our services safely. This includes personal data you give us directly, technical information from your device and transactional records of your play and payments.
Personal data
Personal data covers details such as your name, date of birth, postal address, email address, phone number, identity documents provided for verification and any other information you submit when registering or contacting support. We also record communication you have with us, for example live chat and email exchanges.
Technical data
Technical data includes your IP address, device identifiers, browser type, operating system, log data, and information about how you use our site or app. This helps us maintain service performance, detect fraud and improve the product.
Transactional data
Transactional data covers deposits, withdrawals, betting and gaming activity, bonus usage and payment method details. We keep a record of transactions for account management, dispute resolution and compliance with legal obligations.
How we use your information
We use personal and technical data to create and manage your account, process payments, carry out identity checks and comply with legal and regulatory requirements. We also use information to provide customer support, prevent fraud, personalise your experience and send service-related messages.
Data protection practices
We protect your information using industry-standard measures, including encrypted connections for data in transit and secure storage for records. Access to personal data is limited to authorised staff and approved third parties who need it to provide services on our behalf. We retain data as necessary to fulfil contractual and legal obligations and to resolve disputes or enforce our terms.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, support secure login, measure site performance and deliver analytics. Some cookies are required for essential functions; others are optional and used for analytics or marketing. You can manage cookie preferences in your browser or via the tools we provide on the site.
Information sharing and third parties
We share information with service providers who assist with payments, identity verification, fraud prevention, analytics and customer support. We may also share data with law enforcement or regulators where required by law, and with third parties in the event of a corporate transaction. We do not sell your personal data to unaffiliated third parties for marketing purposes.
User rights
You have the right to request access to the personal data we hold about you, request correction of inaccuracies, ask for deletion where applicable, and request restriction of processing or object to certain uses. You may also request portability of data you provided to us in a commonly used format.
Access, correction and deletion
To exercise your rights or update your details contact [email protected]. We will respond to verified requests in line with applicable law. Some requests may be limited where we need to retain data to comply with legal or regulatory obligations or to resolve disputes.
Privacy policy updates
We may update this policy from time to time. Material changes will be notified on our site or by other appropriate means. Continued use of our services after changes have been posted constitutes acceptance of the updated policy.