Terms and Conditions

This page sets out the terms and conditions that govern your use of Prive’s online casino and sportsbook services. It explains the relationship between us and you, the account holder, and describes the rules and responsibilities that apply when you register, deposit, play and withdraw. By using our site you accept these terms in full. If you do not agree you must not use the services.

Account responsibilities

When you create an account with us you agree to provide accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login details and for all activity that takes place under your account. You must notify us promptly if you suspect unauthorised access.

We may require identity verification and documents to confirm your name, address and payment method ownership. Accounts with incomplete verification may have limits applied to deposits, gameplay and withdrawals until verification is completed. We reserve the right to suspend or close accounts where fraud, chargeback abuse or terms breaches are suspected.

Eligibility requirements

To register you must be at least 18 years old and legally permitted to gamble in your jurisdiction. Only one account is permitted per person, household and device unless otherwise authorised. We may refuse registration or block access from countries where use of our services is prohibited.

Acceptable platform use

You must not use our services for money laundering, fraud or any activity that would be unlawful. Abusive behaviour towards other users or our staff, collusion, chip dumping, and use of unauthorised software or bots is prohibited. We may take action - including withholding funds and closing accounts - where misuse is identified.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general terms. Unless stated otherwise, bonuses require opt-in and may be subject to wagering requirements, game contribution rules, maximum bet limits and expiry periods. We reserve the right to amend or withdraw any promotion and to withhold bonus funds or winnings where we suspect abuse or breach of terms.

Deposits and withdrawals

Payment options and limits are displayed in the cashier. Minimum and maximum deposit and withdrawal amounts may vary by method. Withdrawals are subject to identity checks and may be processed to the original payment method where reasonable. We may apply limits to the amount and frequency of withdrawals and may request additional information to verify a payment request.

Dispute resolution

If you have a complaint please contact our support team via live chat or email at [email protected]. We aim to resolve disputes promptly and will investigate any contested decisions. If a resolution cannot be reached directly we will explain available escalation routes and independent adjudication where applicable.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to registered users by a visible notice on the site or other reasonable means. Continued use of the platform after notification constitutes acceptance of the updated terms. If you do not accept the changes you should close your account and stop using the service.