Reach Out to Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site access and we will aim to resolve routine enquiries quickly. Live chat is available for urgent matters and email is ideal for account documents or detailed requests. Expect a prompt, professional reply and guidance through any account or technical problem.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email) |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7456 3912 |
| Working hours | Mon-Fri, 09:00-18:00 |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues and cases that require explanations or document uploads. Please contact [email protected] with a clear subject line and include your full name, account ID and current contact details to avoid delays. Attach any relevant documents and allow 24-48 hours for a response.
Contact Form
Response Time
If you need help, our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account and payment questions are usually resolved at first reply, while complex matters such as detailed KYC checks or large withdrawal investigations may take longer depending on their nature. We'll keep you updated throughout the process.
Feedback
Got feedback, suggestions or ideas to improve our site? We’d love to hear from you. Please share issues, feature requests or UX tips through the feedback form or live chat. Every submission is reviewed carefully by our team and used to refine offers, fix issues and improve the overall experience for players in the UK. Thank you for helping us improve.